Comments, Suggestions, Discussions > Lets have a Winge

Telstra

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Rosie125:
I used to use Optus but switched when Telstra (BigPond) offered us a much better deal.
But now I'll be looking into that 150BG Optus are advertising for about the same cost as my lousy 12Gb from BigPond. Can't believe the difference when Telstra owns all the infrastructure.
Gotta be a catch somewhere.  :-\

DaveR:
I notice that all the top execs have been boned today!!!

Rosie125:

--- Quote from: DaveR on Thu 22 Jul 2010 19:03:35 ---I notice that all the top execs have been boned today!!!

--- End quote ---
Have they? Great news.
Another example of how useless they are:
A couple of weeks ago we got our phone/broadband package bill in the mail.
That was fine - amount was correct and we were actually in credit.
Later that day I got an email from BigPond.
Across the top, in large bold print it said "YOUR BILL".
Then it had "Outstanding Balance" and the amount of my monthly broadband (which we paid with the phone bill above).
Then, again in large bold print it said "OVERDUE - PAYABLE IMMEDIATELY"
So I got on the phone to them.
"Oh no, that's just a record of your usage - it isn't a bill."
So I emailed back and asked WTF are they doing sending out a usage advice with "Your Bill", "Outstanding Balance" "Overdue - Payable Immediately" on it??? Why doesn't it say something like "Usage Advice Only" on it???
Got a reply thanking me for my feedback and they would pass it on to appropriate department.
And these guys get paid how much???

Rosie125:
Well, it seems my complaining about the crap in the previous post paid off. Here is what they send out now:

--- Quote ---We've attached your latest BigPond Usage Statement. You can view all the BigPond charges that will appear on your next Telstra Single Bill.

This statement is for your information only - it's not a request for payment. Any GST amounts are estimates only and any extra discounts you're eligible for will appear on your Telstra Single Bill.

--- End quote ---
Wonder if they'll pay me for pointing out their stupidity???

blackmetal12:
I hate the idiots - especially what they charge for excess usage. You'd imagine they'd put a cap on it - about 50 to 100 dollars at max - I've heard some sad stories on the issue.

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