Comments, Suggestions, Discussions > Lets have a Winge
Telstra
JestaCat:
hmmm Maybe Telstra are reading this thread (psyche!! - I doubt it!). . . I've been arguing with the BigPond Music people since Feb about a credit I'm due - I send them a follow up email each fortnight, and they reply "this has been forwarded to the correct area for you" and I never hear anything from 'the correct area'! Funny thing is, I wrote this off in Feb, but they contacted me and advised I'd get vouchers! . . . and now they won't fulfill their promises . . . oh well.
togmayday:
Don't get me started on Telstra, i live in a capital city and the best I can get here is 28k dial up...it's bloody 2009 for goodness sakes!
Forrykook:
I have had my fair share of run-ins with Telstra, but I have praise for the telstra person I spoke to on the "nuisance calls" number a few days ago. My wife and I have been receiving abusive phone calls, (we know not to answer when that number calls but they still leave an abusive message, they're stupid, demented, paranoid psychotic, selfish ex-family members).
Anyhow, we called telstra and within minutes and speaking to a very helpful person we had blocked this particular number from being able to call us. He explained everything about how it works and the different dial tone we'd get afterwards and what sort of numbers we could block and how many we could block. He was very helpful and friendly. We didn't get the run-around or the "speak-to-10-people-before-you-find-the-one-who-can-do-what-you-ask" syndrome either.
innocent bystander:
--- Quote from: innocent bystander on Tue 27 Oct 2009 20:17:06 ---I have had exactly the same experience, even the promise of a cheque in the mail, it is for $45 owed for the last 10 months.
--- End quote ---
Finally got a refund after billing them for it a few times plus $15 a month late fee plus disbursements (same as they charge their customers). Only got the basic refund though, there is no way that payments for being late or for disbursements and costs can be done, so they claim. What a bunch of patronising pricks, they took 15 months to pay up and they even had the cheek to send a letter about a week prior to sending the cheque praising their own prompt service if you contact them via their website, which was the first thing I did way back in February last year. Should have never been privatised, they were a lot more accountable and regulated when government owned.
Two rants in one month....I had better get back out of town.
WonderWoman:
I can't stand Telstra - I use OPTUS & have never had any problems - my bills are so much cheaper too
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