Comments, Suggestions, Discussions > Lets have a Winge

Telstra

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stranded:

--- Quote from: Rosie125 on Mon 09 Mar 2009 19:17:24 ---Stranded, are you talking a line for the phone and one for broadband cable wall plug?
I believe any electrician can do that.
At least my mate, a sparkie, did it for me no problems.


--- End quote ---

No, I had a dedicated fax line. I would receive and send maybe one fax a month. It was not worth the $30 a month line rental. So what you can get is another phone number on your existing land line, thats two different numbers coming through on the same line. The cost of that is only $6 a month, or $3 if you have another phone feature with the scums.

Vtroll:
I like it! REVENGE that is.....

JestaCat:
Sheesh . . . it seems that everyone's in the same boat.

I moved from Telstra about 10 years or so ago . . . due to bad service.  Which was a big step in itself as I knew many people that were forced to Optus by underhanded tactics when Optus first started; but I decided then that it was time.  This was back when Optus didn't have much marketshare and was customer focused.  

Probably if I'd never had a mobile with Optus I'd be better off.  The customer service and product offered by Optus mobile is atrocious.  They don't care if you pay your bill; but you bet they'll care if they don't take the auto deduction on time (customer is wrong of course - this month's special is 'automatic deduction' means 'call optus to verify or be charged overdue fee').  They don't care if you can't use your service as long as you pay your bill.

I barely use my mobile so recently ported my Telstra number from Optus to Crazy John's. . . on pre-paid now so hardly costs me anything and service is fine (except no global roam or competition lines anymore, oh well)

Like everyone else I'm forced to remain with Optus for my ADSL unless I want to change my email address.  Something needs to be done about email addresses.  They need to be portable like phone numbers are.  Remember initially Telstra refused to port their mobile number range to Optus as they "owned" the 0407 numbers?  They ACCC forced Tesltra to not be anti-competitive?  Same thing with an email address really.  You should not have to have the company name in the email address and therefore it could be ported to any company.  Makes sense?  Oh no, that means that the ISPs can't advertise through your user name!!  

I refuse to get cable TV - barely watch the free channels, would hate to think I'd have 30 channels and still nothing on - and paying for it to boot... so can't comment there...

And then there's the whole "contract" saga - let's lock people into contracts but give them mostly nothing to show for it (how about $2 off line rental a month and you're on contract for 24 months - if you leave early there's a $250 payout fee? - ummm no. . . shove your contract).  And the bundle savings (lets bundle your home phone and internet together and you'll save $5/month - but if you disconnect or transfer your internet your home phone is disconnected to!).  Fun...

And then there's the resellers - sure you're getting customer service; maybe paying a few extra bucks for it, but it's worth it right?  Then you have a fault and who comes knocking?  Telstra or Optus...  why bother??

Telecommunications in Australia is a joke. . . third line forcing, anti-competitive, underhanded tactics and secret corporate agreements. . . "we make no money" but still pay our CEO's millions and golden handshakes when they leave etc.   How about delete 80% of the managers and pass true savings onto the customers; then there'd be some customer satisfaction.

PS:  Yesterday Optus sent me a survey - I thought "Great, I'll tell ya what I think!" nah, the questions were all geared so you had to answer "well done" - only one free text question (I filled the 1800 character limit with some home truths!).  "Well Done" Optus. . . well done.

screamin:

Vermin:
I must be from an alternate universe. I rang Telstra up on Monday to report a line fault. I was connected with an English speaking human after answering a few phone robot questions. I was never put on hold or transferred, and a technician came out and fixed the line first thing the next morning. It did cost me a hundred bucks though. The fault was past the network boundary.

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