Comments, Suggestions, Discussions > Lets have a Winge

Telstra

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Rosie125:
They're all much the same now as far as service etc.
We switched from Optus toTelstra last June because Optus were always stuffing up and Telstra offered us a great deal because we have Foxtel cable.
They gave us 12Gb per month (compared to Optus 6GB which had peak and off-peak times - use up your peak and you're on dial-uprate).
Also tossed in 2 cordless phones and $150 rebate on our first bill.
All for about $90 a month plus cost of phone calls.
But because Telstra's now all sub-contracted, we kept getting different info every time we rang about it.
Installation was promised on 4th June (and confirmedat least twice) so I cancelled Optus then. But phone wasn't switched over by Telstra was it? So I had no Internet and no landline phone.
Told me they had no record of installing that day. I gave them names and dates, threatened to cancel, and they were here next morning.
Techie was going on info given by sales rep who signed us up. He soon found out he couldn't connect to Foxtel line because it was at front of house, PC near the back. So he gave us Wi-Fi for free because he was sick of their stuff ups LOL.
We were also told he would be bringing cordless phones with him. Not so. I phoned again and it took them a month to send them out.
Then our first bill arrives. No $150 rebate as promised. "Oh, that takes over a month to go through".
Next month, still no rebate. "Still in the works".
Third month, still nothing so I phone again. "You aren't entitled to it - either free phones or rebate." Like hell! I read our contract out to her. She credited it to us one the spot, saying how useless they were and we would probably never had seen the rebate without complaining because there was no record of it!
But, now it's all sorted, I'd never go back to Optus. Geez, they even managed to allocate my user name to another customer! He was getting my mail and me his! (I demanded some compo for that and got 3 months free broadband.)
But Telstra's heaps faster (with my free Wi-Fi LOL), double the broadband, no time restrictions, and never down like Optus often was. Haven't spotted one bit of spam through Telstra either. Optus'  filter was so useless I used to check my mail on the home page first and move it.
But it all comes down to them selling off Telstra.
Never, ever used to be problems when support staff, technicians, acounts etc were all under the same roof.

Downhome61:
Me too. Had great pleasure closing all the accounts in the last few months. They struggled to give me a sensible explanation as to why with other carriers $30 in calls means $130 of calls and yet with Telstra $30 gets you $30. At their hellish rates i might add.

sachabinky:
Big Pond - Hah!,, It should be called Big Cesspool.
 ::)

stranded:
I have been waiting since the 31st of December to get a duet line on my existing land line. They first told me it wasn't available, (I had to remind them that it was).
Numerous phone calls to operators all over the country, and still no line. Then they give me a complaint # (I don't want to complain...just give me a line).
I was so close to giving them the flick. But then I would have to change my email and all my stationery, which is just a hassle. But at this rate I might have to.....they just P**S me off.

Rosie125:
Stranded, are you talking a line for the phone and one for broadband cable wall plug?
I believe any electrician can do that.
At least my mate, a sparkie, did it for me no problems.

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